Forbes Footwear Online Terms and Conditions

Privacy

Placing online orders with us will require payment in advance for the goods. This may be done by any of the methods detailed on this site. Any personal information you divulge to us will not be shared with any other party. No details will be retained or used by Forbes Footwear after the purchase is complete unless you sign up for our emailing list which can be done on the website.

Lead Time and Delivery

Our website is kept as current as possible. We have a large number of shoes that are not displayed on the website as their availability cannot be guaranteed past our original receipt of goods. From time to time goods ordered online may not be in stock in our store. We will procure the items as soon as possible. If there is to be a delay we will advise you via email of the expected delivery date. If at this point you do not wish to proceed with the transaction we will refund the entire purchase amount without question.

Deliveries are made via registered post. Once the goods have been posted we have no further control of the time taken or care taken with the goods. Basic insurance is included with all posted items. All items are posted to the delivery address supplied by the buyer. Errors in the given address are the responsibility of the buyer.

Refunds and Returns

We will happily provide refunds on goods that have not been worn and are a current stock item for us. Shoes must be received back into our store within 10 days of you receiving the goods. We require prior notification to the goods being returned otherwise there may be delays. Any postage or delivery costs to return the goods are at the buyers expense. If you would like to exchange for a different size the cost of returning and the cost of postage of the new size is the responsibility of the buyer. Goods must be returned in their original packaging. A replacement size will not be despatched until the original size has been received.

Any shoes bought on sale are non-refundable.

Complaints and Contacts

All of our contact details are on our website. We are not purely an online business but predominantly a physical retail store. We can be easily contacted with any questions and will reply promptly to your concerns.

Company Ethic

We endeavour at all times to supply the highest level quality of goods and service possible. We welcome any feedback regarding your dealings with us and will respond to any concerns promptly.